Returns and Exchanges
How to you Return a Standard Garment or Item?
If you are not happy with your standard purchase and have not worn, washed or damaged the piece of merchandise just contact us and we'll be happy to either exchange your item or give you a refund, minus your original shipping charge. Contact us within 14 days of receipt of your standard items to request a RAN.
*Email Us. Go to our Contact Us page to request a return authorization number (RAN) to being this process.
Click Here to go to the Contact Us Page.
*The shipping method of your choice may be used, however an insured/trackable service is recommended. We do not pay or reimburse for shipping a garment back to us but we will now pay the shipping for sending your exchange item back to you!
Fill out the return/exchange form that came with your order, including the RAN, and return it with the merchandise to Ad In within 7 days of receiving the RAN.
Please indicate whether you would like to return or exchange the item.
If you are exchanging your standard merchandise, please make sure you indicate the item number/name you wish to exchange for, as well as size and color information. We will confirm your exchange order back to you via Email.
CLICK HERE TO GO TO THE CONTACT US PAGE
Or Did We Make A Mistake?
While it's not common, if we sent you the wrong item, size or color we'll be happy to get you the right item right away, as long as it's unwashed, unworn and undamaged. This policy applies to both standard and custom purchases.
Just let us know by using our Contact Us page or giving us a ring. Please make sure to reach out to us right away for returns, we need to start the process within 14 days of the date you receive the item.
What If I Made A Mistake Or Don't Like My Custom Creation? We don't offer refunds on custom items since they are made especially for you and can't be resold.
Will I Be Charged A Shipping Charge for My Exchange?
We will now be picking up the shipping charge for shipping back to you your exchange item. We want you to be happy with the item(s) you purchase from us and therefore we decided to meet you halfway. You will still need to pay for shipping your original standard item back to us, put when you place an order for an exchange, we'll pick up the shipping tab back to you!
When Will I See The Credit on My Credit Card?
Return credits will be issued in the same form as the original payment. (Please allow up to 2 billing cycles for your credit card to be credited for your return.) The company noted on your credit card statement for the original charge and the credit is Ad In Apparel Company.
Please note that shipping and handling fees are not refundable.
What Is The Return Address?
The return address in on the paperwork included in your order but in case that gets lost....here it is again.Please send your package, including your completed return/exchange form, via a pre-paid, insured, traceable method to:
572 Edgewood Ave SE
Atlanta, GA 30312